Returns
Due to the nature of the products we sell, we do not accept returns or exchanges on any consumable items. This policy is in place to ensure the safety, quality, and integrity of our products for all customers.
Please ensure you review your order carefully before completing your purchase.
Refunds
We are committed to providing high-quality products and excellent customer service. Refunds will only be issued where the fault lies with us, including but not limited to:
- Incorrect items supplied.
- Products that arrive damaged due to our handling or packaging.
- Items that are defective or unfit for their intended purpose upon arrival.
- Orders that are incomplete due to our error.
If you believe your order qualifies for a refund, please contact us within 14 days of receiving your order. Include your order number, a description of the issue, and photographs where applicable so we can investigate your claim.
Once your claim has been reviewed and approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the funds to appear, depending on your payment provider.
Non-Refundable Circumstances
We cannot offer refunds for:
- Products damaged due to improper storage or misuse after delivery.
- Products that have been used or consumed.
- Orders where the customer has changed their mind.
- Incorrect orders placed by the customer.
Need help?
If you have any questions about this policy or need assistance with an order, please contact our customer support team with your order details, and we will be happy to help.